PlayStation error code description: The PS4 was unable to connect online
- Restart the PS4 system and try to connect online again or try connecting at a later time.
- If setting up a network connection, make sure all information is inputted correctly.
- Go to [Settings] > [Network] > [Test Internet Connection] to try and identify the cause of the issue.
- If you continue to have issues, visit eu.playstation.com/contact to contact Customer Support.
- For more tips and hints on using your PS4, visit our technical support forums at community.eu.playstation.com