PlayStation Store pre-orders


Cancel your pre-order

Find out how to cancel your PlayStation Store pre-order if you change your mind.

Before payment has been taken from your wallet:

1. Sign in to your PS3

Sign in to the User Account you used to pre-order the product from PlayStation Store.

2. Go to Account Management

Go to PlayStation®Network > [Account Management] on the XMB™ Menu and press the X button on your wireless controller.

3. Go to Transaction History

Scroll down to and highlight [Transaction Management], press the X button, highlight [Transaction History] and press the X button again.

4. Specify time period

Specify the time period to be displayed; this must include the date on which you pre-ordered the product. Highlight [Continue] and press the X button.

5. Find your product

Highlight the product purchase that relates to your pre-order and press the X button.

Note: The date of the product purchase will be the date you pre-ordered the product.

6. Cancel your pre-order

To cancel your pre-order, highlight [Cancel Pre-order] and press the X button. You will be prompted to confirm cancellation of your pre-order. Highlight [Confirm] and press the X button again. Your pre-order is now cancelled and you will not be charged. An email will be sent confirming that your pre-order has been cancelled.

After payment has been taken from your wallet:

To cancel your pre-order after payment has been taken, but before the release date, please contact Customer Support at

PlayStation Store pre-orders

An introduction to pre-orders on PlayStation Store

Find out more about how you can pre-order content on PlayStation Store.

Use auto-download to get your pre-order

Set up auto-download on your pre-order to get it without lifting a finger.

Download your pre-order manually

Find out how to download your PlayStation Store pre-order manually.

PlayStation Store pre-order frequently asked questions

All you need to know about pre-ordering content from PlayStation Store.

Cancel your pre-order



Related System Software

Download the latest system software update to your PS3 now.

Find out what's included in the update 4.70 System software explained System software archive

Online Support

Online Support

Find and share information and advice with the PlayStation Community.

Find out more

PS3 Error Codes

PS3 Error Codes

Use this handy tool for more information on error codes and suggested solutions.

Find out more

Grief Reporting

Grief Reporting

Tell us if someone is spoiling your online experience with PlayStation.

Find out more