PlayStation Store pre-orders

PS3™

PlayStation Store pre-order frequently asked questions

All you need to know about pre-ordering content from PlayStation Store.

When will I be able to use my pre-order?
You will be able to use your pre-order from the release date.

When will I be charged for my pre-order?
You will be charged two days before the expected release date. However, this may vary from product to product. Please refer to your pre-order confirmation email for details.

What happens if I have insufficient funds in my Sony Entertainment Network wallet?
If you have insufficient funds in your wallet but have Automatic Funding enabled, we will charge your nominated credit card. If you do not have Automatic Funding enabled, and have insufficient funds on the expected payment date, your pre-order will be cancelled. If you do not wish to use Automatic Funding please make sure you have sufficient funds to cover the cost of your pre-order in your Sony Entertainment Network wallet on the payment date.

When can I cancel my pre-order?
You may cancel your pre-order via Account Management up to but not including the date that payment is taken from your wallet. Once payment has been taken from your wallet, you may cancel your pre-order up to but not including the release date and will receive a refund of the purchase price to your wallet. You are not entitled to cancel your pre-order on or after the release date. To request a cancellation, contact Customer Support at eu.playstation.com/contact your local customer service centre. For full terms and conditions, please refer to our Terms of Service and User Agreement at http://legaldoc.dl.playstation.net/ps3-eula/psn/e/e_tosua_en.html.

When will my pre-order begin downloading?
If auto-download is enabled, your pre-order will start downloading on the expected download date. If you have disabled auto-download, you will need to manually download your pre-order.

Does auto-download require my system to be switched on (green light)?
No. Auto-download will automatically switch your system on from Standby Mode (red light) and begin downloading your pre-order. So you are not disturbed while using your system, auto-download will not start if your system is already on (green light). Auto-download will commence the next time your system is switched to Standby Mode (red light).

Auto-download failed; how do I download my pre-order?
In the unlikely event auto-download fails to download your pre-order, you will need to download it manually.

PlayStation Store pre-orders

An introduction to pre-orders on PlayStation Store

Find out more about how you can pre-order content on PlayStation Store.


Use auto-download to get your pre-order

Set up auto-download on your pre-order to get it without lifting a finger.


Download your pre-order manually

Find out how to download your PlayStation Store pre-order manually.


PlayStation Store pre-order frequently asked questions


Cancel your pre-order

Find out how to cancel your PlayStation Store pre-order if you change your mind.

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