PlayStation Store frequently asked questions
It couldn't be easier to get the latest exciting downloads onto your PS3.
Make sure your PS3 system is set up correctly to download PlayStation Network content.
PlayStation Store keeps on evolving to meet your entertainment needs – find out how PlayStation Store was updated in October 2012.
What changes have you made to PlayStation Store on PS3?
We've revamped PlayStation Store on PlayStation 3 to make it easier for you to find content that you're interested in more quickly. This includes a cleaner store front , simplified navigation and enhanced search tools.
What new search functionality is available on PlayStation Store?
To search for something specific, select Search at the top of the screen and start typing the name of the product. As you type, we'll list matching items from our extensive catalogue – the more letters you type, the fewer matches we'll provide so that you can find the content you want as quickly as possible.
Alternatively, you can filter content based on categories such as genre and price.
How do I update my PS3 to link to the new PlayStation Store?
Go to the PlayStation®Network category on the XMB™ Menu of your PS3 system and you will automatically be redirected to it.
Do I need to update my Sony Entertainment Network account details?
No, you can continue using your existing Sony Entertainment Network account details to use PlayStation Store.
Will my existing account balance be transferred across?
Yes, you will be able to use your existing account balance to make purchases from PlayStation Store.
How do I access my previously downloaded content?
On the main left-hand menu accessible from the store front , go to View Downloads to see all your previously downloaded content.
In which countries is the new PlayStation Store available?
The updated PlayStation Store is available in all existing countries where the service has previously been accessible.
Which versions of PlayStation Store have been updated?
For now, only PlayStation Store on PS3 has been updated. All other instances of PlayStation Store, such as the ones accessible from PlayStation Vita and PSP, remain the same.
Does the new look apply to in-game purchases?
No – the new look PlayStation Store is not available for in-game transactions.
Can I continue to access or return to the previous version of PlayStation Store?
No, once PlayStation Store has been updated, you will not be able to access the previous version.
Use this handy tool for more information on error codes and suggested solutions.