First you'll need to sign-up to PLAYSTATION®Network. To do this you need to select the [Sign up for PLAYSTATION®Network] option under the Friends category on the Home Menu.
Once signed up, head to the Network category on the Home Menu and select the [PLAYSTATION®Store] option to access.Find out all the features included in the current and previous system software updates.
Here you can find contact details for Sony Computer Entertainment Europe and solutions to any problems you're experiencing with any of our products.
If you're experiencing problems with your PS3, consult the self-help library.