Help & Support and contact information

PlayStation Knowledge Base

Make our knowledge base your first port of call when you’ve got a query of any kind. You’ll find that this regularly updated self-help tool includes answers for frequently asked hardware and software questions. Whatever your query, you’ll be sure to find a wealth of information to help you. Below are some examples of questions answered in our knowledge base.

Top 3 FAQ’s by Console:

PS3

1. How much does it cost to use PLAYSTATION®Network?
2. I can't connect to the PLAYSTATION®Network, what can I do?
3. Will PLAYSTATION®3 be able to play my existing games, DVDs and CDs?

PS2

1. Why do I get Disk Read Error when trying to play a disk?
2. Can I connect my PlayStation®2 to a PC or Laptop?
3. What do I do if PlayStation®2 is not working?

PSP

1. I have damaged my PSP™. What can I do?
2. My PSP™ doesn't appear to be functioning correctly, what should I do?
3. Can I transfer video files from my PC to my Memory Stick Duo?

PS One

1. Can I play American/Japanese games on my UK PS one®?
2. What do I do if my PS one® is not working?
3. Why is my PS one® disk not rotating?
   
   

Click here to browse our Knowledge Base

Technical Forums

If you’re having a problem with your PlayStation then our Technical Forums should be one of the first places to check. Here the knowledgeable community is on hand to provide solutions for technical issues and queries. In addition our Technical Forums are also moderated to help point the community in the right direction and ensure the solutions are accurate. Head there now

Chat to an advisor

Chat is available between 1pm - 5pm (Monday to Friday) and 2pm - 6pm (Saturday and Sunday). During these hours you can chat online to an advisor who can help with more complex answers for which you haven’t found a solution in our knowledge base or technical forums. You’ll find the chat functionality links in our Knowledge Base - click here.

Forums

Want to discuss your favourite games? Looking for people with similar interests to play online with? Then click here to join the discussions for all things PlayStation in the vibrant PlayStation forum community.

Consumer Services

If, having checked our self-help knowledge base, our technical forums and used our Chat service you’re still unable to resolve your query, you may want to contact us.

Telephone us on 08705 99 88 77 (calls charged at standard BT National Rate)

Careline hours of business - 8am to 10pm weekdays and 10am to 6pm weekends and public holidays.

Email us at - help@uk.playstation.com

Continuous Play

Protect your PlayStation® with Continuous Play. Sign up for as little as £2.49 a month and we’ll replace your PlayStation® system within two working days if it develops a fault after your manufacturer's warranty expires or if it becomes damaged by accident.

Get complete peace of mind for you and your PlayStation® entertainment system – visit www.continuousplay.co.uk to find out more and sign-up.